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[Solved] Tracker's NEWISSUE Button

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[Solved] Tracker's NEWISSUE Button

Post Number: #1  Postby Knight Rider » February 10th, 2013, 6:06 pm

Hello,

I installed the tracker on my forum, and the NEWISSUE button is not showing, despite me refreshing the imageset for prosilver many times, and purging the cache many times.....
Any thoughts?
PM me for a login to view the tracker.

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KR
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Re: Tracker's NEWISSUE Button

Post Number: #2  Postby Jessica » February 10th, 2013, 6:58 pm

Try clearing your browser cache.
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Re: Tracker's NEWISSUE Button

Post Number: #3  Postby Knight Rider » February 10th, 2013, 7:08 pm

Refreshed imageset, purged the cache on the forum, and cleared my cache and still no button.
I have double checked my files via FTP, and the imageset file is present with the name of button_issue_new.
Named incorrectly perhaps?

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Re: Tracker's NEWISSUE Button

Post Number: #4  Postby Jessica » February 10th, 2013, 7:13 pm

Hmm okay. Send me a login by PM, so I can take a look at your tracker.
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Re: Tracker's NEWISSUE Button

Post Number: #5  Postby Jessica » February 10th, 2013, 8:08 pm

I'm not sure what the problem is. It's really strange. Usually if it doesn't have the button, and it says "Post a new ticket", a quick style refresh and browser cache will fix it.

Try refreshing style template and theme, maybe?
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Re: Tracker's NEWISSUE Button

Post Number: #6  Postby Knight Rider » February 10th, 2013, 8:21 pm

I refreshed in this order:

  1. Template
  2. Imageset
  3. Theme
  4. Purged Cache
  5. Cleared Browser cache

And...... that did it! :P
Thanks! :)

Best,

KR
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